Customer Help

Complaints handling and Abuse

We are committed to providing high standards of service to our customers but understand that sometimes things can go wrong. If you are not satisfied with any part of our service then we want to know about it. We will resolve your complaint as quickly as possible and if appropriate provide an explanation as to what went wrong and how we will seek to resolve the issue.

Please contact us in one of the ways listed (e.g., e-mail address, telephone, postal address). We may call you back or write to you depending on the best way to resolve your complaint.

• When we receive your complaint we will acknowledge it within 24 Hours

• We will then fully investigate your complaint and aim to respond within 3 working days

• If the situation requires a longer investigation, we will contact you within 3 working days to inform you of this and let you know when you can expect our response

Customer Helpdesk